Privacy Policy

TruTrade is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and protect your personal data when you visit our website https://www.trutrade.co.uk , and explains your rights under the General Data Protection Regulation (GDPR).

Please read the following carefully to understand our views and practices regarding your personal data and how we will use it. By visiting https://trutrade.co.uk/ (our site) you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 1998, the data controller is TruTrade Group Limited.   1. Types of Data Collected We may collect the following types of personal data when you visit our website:

• Name
• Email address
• IP address
• Location data
• Browser information
• Other information provided by you through forms or communications
• Any phone number used to contact our support team (telephone calls may be recorded for training and monitoring purposes).

  2. Legal Basis for Data Processing We process personal data based on one or more of the following legal bases:

• Your consent
• Performance of a contract with you
• Compliance with a legal obligation
• Legitimate interests pursued by us or a third party

  3. Purposes of Processing We collect and process your personal data for the following purposes:

• To provide and maintain our website
• To communicate with you and respond to your inquiries
• To send you marketing communications (with your consent)
• To analyse website usage and improve our services
• To comply with legal obligations
• To keep our site safe and secure
• To make suggestions and recommendations of goods and services that may be of interest to you

  4. Data Retention We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.   5. Data Sharing We may share your personal data with:

• Third-party service providers who assist us in operating our website
• Law enforcement or regulatory authorities if required by law
• Other parties with your consent or at your direction

  6. International Data Transfers Your personal data may be transferred to, and processed in, countries outside of the European Economic Area (EEA). We will ensure appropriate safeguards are in place for such transfers, such as Standard Contractual Clauses.   7. User Rights You have the following rights regarding your personal data:

• Right to access: You can request access to your personal data.
• Right to rectification: You can request correction of any inaccuracies in your personal data.
• Right to erasure: You can request deletion of your personal data.
• Right to restrict processing: You can request restriction of processing of your personal data.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to object: You can object to the processing of your personal data for certain purposes.
• To exercise any of these rights, please contact us using the information provided in Section 1.

  8. Cookies and Tracking Technologies We use cookies and similar tracking technologies to analyse website traffic and improve your browsing experience. For more information, please see our Cookie Policy.   9. Security Measures We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. We cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using secure technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.   10. Third-party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these websites.   11. Updates to the Policy We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date.   12. Consent By using our website, you consent to the processing of your personal data as described in this Privacy Policy.   13. Contact Information If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at: TruTrade 6a Althorpe St Leamington Spa CV31 2AU Email: help@trutrade.co.uk